At vhana.in, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you create an account, place an order, or contact us, we collect personal details such as:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely via third-party providers)
B. Device Information
We automatically collect data about your device and browsing activity, such as:
- IP Address
- Browser Type
- Pages Visited
- Time Spent on Site
- Referring URLs
C. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Provide a personalized shopping experience
- Analyze website traffic and performance
- Deliver targeted ads (if applicable)
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Communicate order updates or promotions
- Improve our website and customer service
- Prevent fraudulent transactions
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Payment gateways (e.g., Razorpay, Stripe, PayPal) for secure transactions
- Shipping partners (e.g., Blue Dart, Delhivery) to deliver your order
- Marketing platforms (e.g., Meta, Google) to deliver targeted campaigns
- Analytics providers (e.g., Google Analytics) to analyze website use
All third-party partners are bound by strict confidentiality agreements and data protection standards.
4. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with your local data protection authority
You can update your preferences or request data removal by contacting us at support@vhana.in.
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we recommend using strong passwords and securing your account.
6. Data Retention
We retain your information as long as necessary to fulfill orders, provide customer support, and meet legal obligations.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13 (or the equivalent age of consent in your country). We do not knowingly collect personal data from children.
8. International Users
If you’re accessing our website from outside India, note that your data will be processed in accordance with Indian laws and may be stored on servers located in India or abroad.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
VHANA FASHION
Email: support@vhana.in