What is your Return & Exchange Policy?
V'hana practices a simple and hassle-free Return & Exchange Policy. For placing a Return request, kindly ensure that the items are unused & unwashed and the original tags & price labels are intact. Also, we request you to return the product in their original packaging. However, we would also be happy to exchange your product for a different product on the store. The difference in the prices for the items you purchase in exchange for another will be adjusted accordingly - either a refund or additional payment due. You can also send us an email on vhanacloset@gmail.com post placing the Exchange request on the store.
No Returns or Exchanges would be acceptable if the claim is not raised within 24 hours of receiving the product.
How to raise a claim?
When raising a claim, you must include :
- A detailed description of the issue
- A mandatory unboxing video clearly showing the package being opened
- Clear supporting images of the defect/damage
- The product is in its original condition, unworn, unused, unwashed with all the original packaging and tags intact
Additional Note : Exchanges are subject to stock availability.
Inspection & Approval
Once your claim is recieved, our team will inspect the product alongwith supporting evidence and respond accordingly. Please note that label V'hana reserves the absolute right, at its sole discretion, to accept or reject any claim without obligation to provide further justification, and such decision shall be final and binding.
What is the pick-up process?
Once we have initiated the process for a pick-up, our logistic partners will pick up the product from your doorstep. It takes us a minimum of 5-7 days to get the shipment picked up. Please keep the items with tags intact.
I have changed my mind and would like to retain the product.
Please contact us on vhanacloset@gmail.com in case you want to cancel the reverse pick up of your item. If the item is already picked up by the logistics service provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.
When is the refund initiated?
Refund will be processed within 4-5 working days, after we have received your product in our warehouse.
What are the modes of refund available?
Online Payment : For Orders placed through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 7-8 days of items being received at the warehouse. It typically takes 5-7 business days for refunds to reflect into your account which is completely dependent on your bank.
COD Orders: For orders placed through COD, the refund would be processed through our payment gateway partner - Cashfree
Within how many days would my shipment be picked up?
The return shipment is usually picked up within a 3-5 days from the time the reverse pick up has been arranged. You would be notified on the day of pick up. Incase of any delay in pick ups , our team will get in touch with you.
What is your Cancellation Policy?
Cancellation requests must be raised within 24 hours of placing the order. Requests submitted after this period will not be entertained under any circumstances. All cancellation requests are subject to review, and label V'hana reserves the right to accept or reject any request at its sole discretion.