How do I login/create an account?
To login or create an account, you just need to click on the top right corner of our store. Enter your email id and you will receive a verification code to login. Enter the code and you will be logged into the store.
Is it necessary to have an account to shop on V'hana?
No, you do not need to have an account to shop on V'hana. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
Do you take orders over the phone?
We do not take orders over the phone. The customer would have to place an order on V'hana online store by themselves.
I have already placed my order, can I add more items to the same order?
Yes, you can get in touch with us on vhanacloset@gmail.com and we would be able to help you out
What is the estimated delivery time for orders within India?
The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
How to check the status of my order?
To check the status of your order, log in to V'hana store and go to “Orders” section. You can see the current status of your order here.
Why did I receive only a part of my order?
The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.
What if my product is defective?
If the product sent to you is defective, we request you to inform us within 02 days of receiving the product.
Can I change my delivery address or mobile number once the order is placed?
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at vhanacloset@gmail.com to inform about such a situation. We will try our best to get the same resolved if the order is not shipped.
I am unable to place an order.
We are sorry you're facing issues while placing an order; we'd hate to inconvenience you further. You can try using a different browser or device if possible or contact us on vhanacloset@gmail.com. Our team will try to resolve your issues as soon as possible.
Can I cancel my order?
You can cancel your order before it is shipped. Once shipped your order cannot be cancelled.
An item is missing from my order, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)